Frequently Asked Questions

Yes — and we'll take care of the transition for you. We offer free data transfer from your current system and will get everything set up and working for you in EZ Pool Biller. You won't need to figure it out on your own — we handle it so you can stay focused on running your business.

Most companies are up and running in under 30 minutes. If you're migrating from another platform, our team handles the data transfer — usually completed within 1-2 business days.

No. Start your free trial without a credit card. Only pay when you're ready.

Absolutely. Our platform is fully cloud-based, so you and your techs can access it from anywhere — phone, tablet, or desktop. Whether you're in the office or poolside, your business is always within reach.

Yes. EZ Pool Biller works great for solo operators and scales easily as you grow. We've kept everything lean and intuitive, so even if you're wearing all the hats, you'll save time and stay organized.

Yes. The app stores data locally and syncs automatically when the connection returns. Your technicians never lose a beat, even in areas with poor cell signal.

Yes. We offer seamless QuickBooks integration so your accounting stays clean and simple. Your billing and payments sync automatically, saving you time and eliminating errors.

Credit/debit cards via Stripe, PayPal, ACH bank transfers, and offline tracking for cash, check, Venmo, and wire transfers.

Yes. No contracts, no cancellation fees. Cancel anytime from your account settings.

We pride ourselves on responsive, real-world support. Whether you need help with setup, have a question about features, or hit a snag in the field — we're here. Fast email and live support options are available, and our team has deep pool industry knowledge.

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and your data is isolated per account. We never share or sell your information.